Refund policy

Returns, Refunds & Warranty Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, in its original packaging, and with proof of purchase.

To request a return, please contact us through our store contact page

Please include:

  • Your order number

  • Photos or videos of the issue

If your return is approved, we will provide instructions on how and where to send your package. Items returned without contacting us first may not be accepted. Please be honest so we are always happy to help good people :)

Damaged, Defective or Incorrect Items

Please inspect your order upon delivery and contact us immediately if:

  • The item is damaged

  • The item is defective

  • You received the wrong item

We will evaluate the issue and work to resolve it as quickly as possible.

Depending on the situation, we may offer:

  • A replacement

  • Partial refund

  • Full refund

Return Shipping

Due to the nature of international shipping and dropshipping fulfilment, some approved returns may need to be sent back at the customer’s expense.

Original shipping costs are non-refundable unless the item arrived damaged, defective, or incorrect.

Non-Returnable Items

We do not accept returns for:

  • Sale or clearance items

  • Gift cards

  • Used or damaged items caused by misuse

Change-of-mind returns may not be accepted.

Exchanges

The fastest way to receive a different item is to place a new order after your return request has been approved.

Refunds

Once your return has been received and inspected, we will notify you if your refund has been approved.

If approved, refunds will be processed to your original payment method within 10 business days. Please note that banks and payment providers may require additional processing time.

If more than 15 business days have passed since your refund was approved, please contact us through our store contact page.

Shipping Delays

Shipping delays caused by couriers, customs, or external factors are outside our control and may not qualify for refunds.

European Union 14-Day Cooling Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification.

Items must be unused, in original condition and packaging, with proof of purchase.


WARRANTY POLICY

At AusNexora, we are committed to providing quality products and customer satisfaction.

Warranty Coverage
Our products are covered by a limited warranty against manufacturing defects and faults under normal use conditions. Warranty periods may vary depending on the product type and supplier. 

Unless otherwise stated on the product page, most products include a 30-day limited warranty from the date of delivery.

What Is Covered
This warranty covers:

  • Manufacturing defects
  • Faulty materials or workmanship
  • Products that arrive damaged or non-functional

What Is Not Covered
This warranty does not cover:

  • Damage caused by misuse, abuse, accidents, or improper handling
  • Normal wear and tear
  • Cosmetic damage that does not affect functionality
  • Damage caused by unauthorized repairs or modifications
  • Water damage unless the product is specifically advertised as waterproof
  • Incorrect installation or failure to follow product instructions

Warranty Claims

To submit a warranty claim, please contact us with:

  • Your order number
  • A description of the issue
  • Clear photos or videos showing the fault

Claims must be submitted within the applicable warranty period.

Resolution Options
If a product is found to be faulty under warranty, we may offer one of the following at our discretion:

  • Replacement product
  • Repair
  • Store credit
  • Partial or full refund

Return Shipping
Customers may be required to return the item for inspection before a warranty claim can be approved. Return shipping instructions will be provided during the claim process.

Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major function failure. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Contact Us
If you have questions regarding our Warranty Policy, please contact us through our store contact page.