Shipping policy

Thank you for shopping with AusNexora.

Processing Time
Orders are typically processed within 1–3 business days after payment is received. Orders placed on weekends or public holidays will be processed on the next business day depending on the supplier country and their public holidays.

Shipping Time
Estimated delivery times within Australia are generally between 5–15 business days depending on the product, supplier location, and courier service. International delivery times may vary.

Please note that delays may occur during peak seasons, public holidays, or due to courier disruptions that are outside our control.

Shipping Costs
Shipping costs are calculated at checkout unless otherwise stated on the product page. Free shipping promotions may apply to selected items or orders.

Order Tracking
Once your order has been shipped, you will receive a tracking number via email where available. Tracking updates may take 24–72 hours to appear.

Multiple Shipments
As we work with multiple suppliers and warehouses, some orders may arrive in separate packages and at different times.

Incorrect Address
Customers are responsible for providing the correct shipping address at checkout. We are not responsible for orders shipped to incorrectly entered addresses.

Lost or Delayed Packages
If your package is significantly delayed or appears lost, please contact us and we will assist you in working with the shipping carrier.

Damaged Items
If your order arrives damaged, please contact us within 7 days of delivery with photos of the item and packaging so we can help resolve the issue.

Contact Us
If you have any questions about shipping, please contact us through our store contact page.